Skypxl - Ai | Terms & Conditions (Flight Planning & Operations) | PRIVACY POLICY | SaaS TERMS OF SERVICE
Skypxl - Ai | Terms & Conditions (Flight Planning & Operations)
Quotation Validity: 30 days from quotation date
1. Next steps
Upon acceptance of your quotation, RFQ, estimate and tentative date agreed for work to be carried out, Skypxl - Ai will create a AVCRM or similar Flight – Mission plan
Flight Plan and if required a JSA (Job Site Analysis) and/or Risk Assessment. If required and agreed upon, a pre-flight site reconnaissance will be performed.
2. 48 Hours prior to Mission / Flight / Job
48 hours prior to scheduled Mission / Flight / Job we will check impending weather and if all clear will confirm via email job is confirmed.
3. Mission / Flight / Job Delays
If we are unable to complete Mission / Flight / Job on the day scheduled due to unforeseen external factors such as changes to project, no site access, EMF interference, comms offline, extreme wind, rain, fire, flooding, industrial action, COVID19 quarantine additional charges may be incurred. A 24 hour stand down will be implemented (Charged at 75% of Quoted Day Rate - Per Diem - Accomodation)
Client to be advised as soon as possible of such an event for further instruction.
4. Data Processing & Sharing
·All processed data will be shared via a cloud-based service such as GDRIVE - Dropbox - OneDrive - Sync - Box.
Data can be provided on a portable SSD / External Hard drive (client to supply) All acquired and processed data is the property of BConnex Pty Ltd (ABN: 86 621 435 381) T/A Skypxl and Skypxl - Aerial Intelligence until invoice is paid in full.
5. Dense Vegetation
Dense vegetation can impact the set out of GCP'S and the accuracy of photogrammetry, all vegetation / infrastructure is not cleaned from .las and .dxf files in post processing. (DSM)
PRIVACY POLICY
Effective Date: 18 September 2026 - V.03_2026
Entity: BConnex Pty Ltd (ABN 86 621 435 381)
Trading Names: Skypxl - Ai, Lidar Scan Solutions, Enterprise Drones Store
1. Overview & Scope
BConnex Pty Ltd ("we," "us," or "our") respects your right to privacy and is committed to protecting the personal information we collect. This Privacy Policy applies to all operations, websites, e-commerce stores, and software services conducted by BConnex Pty Ltd and its trading names, including Skypxl - Ai, Lidar Scan Solutions, and Enterprise Drones Store.
We manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
The types of information we collect depend on how you interact with our trading names:
Customer & Account Details: Name, email address, phone number, billing address, delivery address, and company details (when purchasing hardware via Enterprise Drones Store or subscribing to Skypxl - Ai).
Spatial & Operational Data: Sensor, LiDAR, spatial telemetry, aerial photography, and raw point cloud data collected or processed via Lidar Scan Solutions or Skypxl - Ai.
Technical & Usage Data: IP addresses, browser types, cookies, device IDs, hardware flight logs (where uploaded for diagnostics or software integration), and system interaction data.
Financial Information: Payment card details and bank account numbers (processed securely through third-party PCI-DSS compliant payment gateways).
3. How We Collect Personal Information
We collect personal information directly from you when you:
Purchase drone equipment, LiDAR units, or software subscriptions.
Register an account or submit data to Skypxl - Ai or Lidar Scan Solutions.
Request technical support, hardware servicing, or customer service.
Subscribe to newsletters, marketing communications, or promotional offers.
4. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose your personal information for the following primary purposes:
Fulfilling Orders & Services: Delivering hardware, processing software subscriptions, executing LiDAR processing, and providing ongoing support.
Product Diagnostics & Warranty: Coordinating with original equipment manufacturers (OEMs) for drone repair, maintenance, and warranty processing.
Service Improvement & AI Training: Improving system algorithms and user interfaces. Raw client-uploaded spatial data is never used to train public AI models without explicit client authorization.
Compliance & Safety: Complying with Civil Aviation Safety Authority (CASA) requirements or legal obligations where applicable.
5. Disclosure to Third Parties & Overseas Data Transfers
We do not sell your personal data. However, to deliver our services, we may share information with:
Service Providers: Cloud storage facilities, payment processors, logistics partners, and technical service platforms.
Hardware Manufacturers: OEM diagnostic teams (e.g., drone manufacturers) for repair, licensing, or firmware updates.
Cross-Border Transfers: Some of our cloud hosting platforms and hardware support teams operate outside Australia (e.g., United States, EU, Asia). Where we transfer data overseas, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles.
6. Data Security & Storage
We implement physical, electronic, and managerial safeguards to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure:
Data stored in cloud systems is protected by industry-standard encryption (in transit and at rest).
Access controls limit data visibility strictly to authorized personnel and system requirements.
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
7. Access, Correction, and Your Rights
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date.
To exercise these rights, please contact our Privacy Officer using the contact details below. We will respond within a reasonable timeframe (typically within 30 days).
8. Complaints & Enquiries
If you believe we have breached the Australian Privacy Principles or handled your data inappropriately, please submit your complaint in writing to our Privacy Officer.
If you are not satisfied with our response, you may escalate your complaint to the
Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
9. Contact Us
For any privacy questions, access requests, or complaints:
Privacy Officer
BConnex Pty Ltd
ABN: 86 621 435 381
Call: 1300 20 54 30
Email: paul.m@bconnex.com.au
Address: Level 5, 4 Columbia Court, Baulkham Hills NSW 2153
SaaS TERMS OF SERVICE
Effective Date: 17 September 2026
Entity: BConnex Pty Ltd (ABN 86 621 435 381) trading as Skypxl - Ai
This Terms of Service agreement ("Agreement") is a legal contract between BConnex Pty Ltd (ABN 86 621 435 381) trading as Skypxl - Ai ("Skypxl", "we", "us", or "our") and the individual or entity ("Customer", "you", or "your") accessing or using the Skypxl - Ai Software-as-a-Service (SaaS) platform, APIs, and associated analytical services (collectively, the "Platform").
By creating an account, subscribing, or accessing the Platform, you agree to be bound by the terms of this Agreement.
1. Definitions
"Client Data" means any spatial data, LiDAR point clouds, aerial imagery, 3D mesh models, sensor data, spatial metadata, vectors, or other electronic files uploaded, submitted, or processed through the Platform by the Customer.
"Derived Works" means analytical outputs, 3D visualisations, feature extractions, segmentations, and spatial reports generated by the Platform using Client Data.
"Subscription Term" means the billing period (monthly or annual) selected by the Customer during account registration or set out in an executed Order Form.
2. SaaS Subscriptions, Access & Licensing
Grant of License: Subject to compliance with this Agreement and payment of applicable fees, Skypxl grants the Customer a non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Platform during the Subscription Term solely for its internal business operations.
Account Responsibility: The Customer is responsible for maintaining the confidentiality of all account credentials and for all activities conducted under its account.
Acceptable Use & Restrictions: The Customer must not:
Reverse-engineer, decompile, or attempt to extract the source code or underlying AI models of the Platform.
Sublicense, resell, host, or commercialise access to the Platform to third parties as a standalone managed service without prior written agreement.
Upload malicious software, corrupted data files, or content that infringes upon third-party intellectual property rights.
3. Service Availability, SLA & Support
Uptime Target: Skypxl will make reasonable commercial efforts to maintain Platform availability target of 99.5% uptime, excluding scheduled maintenance windows and force majeure events.
Maintenance: Scheduled maintenance will be communicated in advance via email or platform notifications where practicable.
Technical Support: Standard technical support is provided via email and in-app ticketing during regular business hours (AEST). Enterprise tier subscriptions may be subject to dedicated Service Level Agreements (SLAs) under a separate master agreement.
4. Intellectual Property Rights
Ownership of Client Data: The Customer retains full legal ownership, title, and all intellectual property rights in and to all Client Data. Nothing in this Agreement transfers ownership of Client Data to Skypxl.
Ownership of Derived Works: All analytics, spatial reports, segmentations, and 3D outputs generated by the Platform from Client Data belong exclusively to the Customer upon generation.
Platform IP: Skypxl retains all right, title, and interest in and to the Platform, including software engines, AI algorithms, neural network architectures, user interface designs, logos, and system infrastructure.
AI & Model Training Restrictions:
Skypxl does not use raw Client Data, spatial imagery, or confidential site scans to train, tune, or improve public AI models or third-party machine learning models.
Skypxl may collect aggregated, anonymised technical telemetry (such as API call latencies, storage volumes, hardware utilization, and feature failure rates) solely to maintain operational performance and system security.
5. Data Retention, Backup & Deletion
Phase
Policy & Duration
Active Subscriptions
Client Data and Derived Works remain accessible in accordance with the Customer's chosen subscription storage plan.
Post-Termination Retention
Upon cancellation, expiry, or termination of a subscription, Client Data will be retained in a read-only or extractable state for 30 calendar days ("Grace Period").
Purge & Permanent Deletion
Following the expiry of the 30-day Grace Period, Skypxl will permanently delete and purge all Client Data and Derived Works from production storage servers. Skypxl bears no liability for data loss following this period.
Customer Export Obligations
The Customer is strictly responsible for exporting all raw datasets and analytical outputs prior to the end of the Grace Period.
6. Fees, Billing & Payment
Subscription Fees: Fees are charged on a recurring basis (monthly or annually) according to the selected tier or enterprise quote. All fees are quoted in Australian Dollars (AUD) unless specified otherwise and are exclusive of GST.
Payment Terms: Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 14 days prior to the renewal date.
Non-Payment: Failure to pay subscription fees when due may result in suspension or restriction of access to the Platform until outstanding balances are cleared.
7. Limitation of Liability & Indemnification
Warranty Disclaimer: To the maximum extent permitted under Australian Consumer Law, the Platform is provided "as is" and "as available." Skypxl does not warrant that spatial processing outputs will be completely error-free or suitable for critical engineering or surveying purposes without independent human review.
Cap on Liability: To the extent permitted by law, Skypxl’s total aggregate liability arising out of or related to this Agreement (whether in contract, tort, or otherwise) will not exceed the total fees paid by the Customer to Skypxl in the 12 months preceding the incident.
Consequential Damages: Neither party will be liable for any lost profits, revenue, indirect, special, incidental, or consequential damages.
Indemnity: The Customer agrees to indemnify and hold harmless BConnex Pty Ltd from any third-party claims arising from the Customer’s breach of intellectual property rights, upload of unlawful content, or misuse of spatial data outputs.
8. Term & Termination
Term: This Agreement commences on the date of account creation or order placement and continues until terminated.
Termination for Convenience: Either party may terminate the subscription by providing written notice or cancelling via the Platform settings prior to the next billing cycle.
Termination for Cause: Either party may terminate this Agreement immediately if the other party materially breaches any term and fails to cure such breach within 14 days of receiving written notice.
9. Governing Law & Dispute Resolution
This Agreement is governed by the laws of New South Wales, Australia. Any dispute, controversy, or claim arising out of or relating to this contract shall be submitted to mediation in Sydney, NSW, prior to initiating formal litigation proceedings.
10. Contact Information
For inquiries regarding these Terms of Service or billing:
Legal & Subscriptions Team
BConnex Pty Ltd (ABN 86 621 435 381) t/a Skypxl - Ai | Enterprise Drones Store
Email: paul.m@bconnex.com.au
Address: Level 5 - 4 Columbia Court, Baulkham Hills NSW 2153